Here are a few answers, in case you were wondering...
What is Creative Nature?
We are a wildlife brand focused on creating well-designed, quality products that we would want ourselves. Born from a passion for all things wildlife, Creative Nature creates elegant, fun and fashionable ranges. Find out more about us here.
Where are you located?
Our workshop is located in Johannesburg, South Africa.
What forms of payment do you accept?
We accept major credit cards such as Visa and MasterCard.
Where do you ship to?
We ship to most countries around the world. If you are looking to place an order and find that your country does not appear on the menu, please drop us an email at firstname.lastname@example.org and we will make a plan to have your country added.
What does shipping cost?
Shipping costs vary depending on the delivery destination. By adding your selection to your cart and following the steps, your shipping cost will be automatically calculated before you proceed with payment.
How long does shipping take?
All local South African orders are sent via FastWay Couriers. Please allow 2-7 business days for orders to be processed after payment - some items are specifically made to order.
Domestic Delivery (within the South Africa)
- Standard Courier: 1-5 business days, depending on your proximity to Johannesburg and other major centres.
International Shipping (varies by country)
- International Airmail: 14 working days (customs processing times may vary)
I live outside South Africa, will I be charged additional customs fees or import taxes?
You will likely pay some additional charges. This will vary depending on the destination country as well as the type of products that you have ordered. It is usually between 0-20% order value (sorry, it really does vary and that makes it difficult to give a definitive answer).
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your Creative Nature products. Items in new condition can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at email@example.com. We want you to be happy with your purchase and will always make things right.
To return or exchange an item please follow the steps below:
- Include a copy of the delivery note from your order and let us know what items you would like to to exchange it for. We cannot guarantee everything will be in stock and available, but will absolutely do our best.
Mail your return to:
26 Robinhood Road, Robindale, Johannesburg, South Africa, 2194
- Once we have received your items, we will process your return or arrange a refund as applicable.
How does your clothing fit?
Please refer to the size chart that has been made available next to the images on every t-shirt design page.
How should I care for my t-shirt?
We recommend turning them inside out and machine or hand washing on cold. Since all of our shirts are made from cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, tumble dry on low or air dry on the washing line. Each shirt does come with washcare instructions, just in case you need a reminder.
What type of printing process is used on your clothing?
Most of our t-shirts are screenprinted with water-based ink. The Nature in Black and White t-shirt range is made with a digitally printed heat transfer process.
Will the printing on the tees fade?
We use high quality water-based inks which are cured to specified standards after printing, producing a durable and long lasting finish.
Do you manufacture your products in-house?
All Creative Nature design and production is done in-house, with an element of our screen printing outsourced. We have a dedicated team of machinists and workshop staff that take our raw materials from bits and pieces to end product. We also partner with a variety of suppliers all across South Africa to source locally and contribute to the local economy.
Can you notify me when a product is back in stock?
Yes. If a product is out of stock, simply click the “Notify me when Available” button on the product page and enter your email address.
I want to sell Creative Nature products in my shop. Do you sell wholesale?Yes, we do supply our products to a select group of shops, from gift shops to bush lodges. As we are selective, please email firstname.lastname@example.org with details about your space and where you are located - we will have a look at current distribution and how your space might fit in with that.
I’d like to sell my photography to Creative Nature, is this possible?
Sorry, we don’t buy any additional photography. All of the Creative Nature images are photographed by James Campbell - and being the photographer is why the business came to be in the first place!
Still have other questions?
For additional information about Creative Nature please email email@example.com